Photos with Father Christmas Terms and Conditions
Terms and Conditions
Refunds
If for any reason the event is unable to go ahead refunds would be issued automatically and there will be no need to contact us as it is an automatic process.
If this event can go ahead tickets will not be refundable UNLESS Refund Protection is purchased at the time of booking. Please note this cannot be added onto a booking after the event so please do take care to add it during the checkout process. Refund Protection offer refunds under a wide range of circumstances and their terms and conditions can be found here https://www.ticketsource.co.uk/kb/customers/refund-protection Refunds will not be issued for any reason outside of these terms.
Please note that we sell the time slot so if someone is unable to attend then we are unable to offer partial refunds.
If you forget to attend your timed slot unfortunately your tickets will not be refundable and you will not be offered an alternative slot without buying additional tickets.
Exchanges
There are no exchanges available for this event as it is a one day event
Resale and Subsequent Refund
Resale is not possible for this event and tickets are strictly non transferrable
General Terms and Conditions
There are no customer toilets available on site. There are public toilets available in Bell Court to the left of the Everyman Cinema. Please allow sufficient time to visit the toilet before your required time slot.
Pushchairs/prams cannot be accommodated on the shop floor. If they are brought to the venue they will have to be left downstairs at the owner’s risk.
If you arrive late admittance cannot be guaranteed. Please arrive 5 minutes before your allocated time. Anyone more than 15 minutes late will not be permitted entry. If you are running late please call the shop on 01789 290969 and we will do our best to make arrangements but these cannot be guaranteed.
If you arrive late and you are the last booking before lunch or a break you will be asked to wait until the break has finished before being permitted entry. If you arrive 5 minutes later than the last slot of the day you will not be permitted entry and no refund will be offered.
If required in December 2022 Covid safety measures will be in place and visitor temperatures will be taken. Anyone with a high temperature of 38 degrees or higher will not be permitted entry.
It is not possible to bring a bird or small caged animal to have their photograph taken. If you want to bring an animal other than a dog you need to contact Sam our Head of Events on magicalleystratford@gmail.com PRIOR TO booking. If you book and your request is denied then tickets will not be refundable.
All tickets are per slot so it is the same price regardless of the number of guests up to 6. Dogs and babies are counted in the number and no one slot will be permitted to exceed 6. If you want to book for more than 6 please email Sam on magicalleystratford@gmail.com and she will advise if this is possible.
If you book a mini visit you will be contacted after booking to ascertain the number of people in the booking and the ages of any children and any personal information required for Father Christmas. Dogs will receive an edible gift so if you would prefer not please politely decline at the session.
If your dog has an accident then it will be your responsibility to alert a staff member and clear up and remove any waste matter.
If you bring a baby is cries continually or you bring a dog who will not stop barking barking you may be asked to step out of the attraction in order to avoid further distress