Can I take photos/video

You can take photos but we ask that you don’t take video please. Last year someone videoed the whole attraction and ruined it for others which is why we ask you not to. If you do take photos please tag us in on social media – @magicalleystratford on Facebook and Instagram and @SeekTheMagicOrg on Twitter

Do adults get presents

Yes they do if they attend the sessions aimed at children 5 years and over or sessions with a quest for children aged 3 to 7

Adults do not get presents in An Introduction to Father Christmas

Do I have to wear a mask

We will be following relevant government guidelines so if masks are required in December 2022 then yes please do wear one unless you are under 11 or exempt

Do you have customer toilets

Unfortunately there are no customer toilets. There are however public toilets in Bell Court located next to the Everyman Cinema

Do you have wheelchair access

Yes. We have a lift to the first floor. Please highlight any accessibility issues you have when you book the tickets in the box provided – thank you

How long does the experience last

The experience lasts approximately 45 minutes to an hour for the majority of the session. The duration will be reduced for sessions aimed at children under 5 as they do not complete a quest

How much does it cost

Please see the prices further up the page depending on which session you are interested in thank you