Christmas FAQs

Frequently Asked Questions

What does Christmas involve

How much does it cost

Are tickets refundable

Can I exchange my tickets

Do you have customer toilets

Can I get a free ticket for a carer

Can I book over the phone

Can I book 1 adult ticket for session for children over 5

Do you have wheelchair access

How long does the experience last

Can I take photos/video

Where is the nearest car park

Will there be time to visit the shop

Are presents age appropriate

Can I bring a pushchair

I have lost my tickets

I have a party of more than 6 what should I do

Do adults get presents

What is your address

How can we contact you

Can I bring a child under 5 to a session for children aged 5 and over

Can I bring people from more than one household

Can I add additional tickets to my booking

Do I have to wear a mask

Will Covid-19 safety measures be in place